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  • History View current version

Service (New Spanish)

Contents
  1. La historia de los restaurantes y el oficio de sumiller
  2. El servicio de vinos especializados
  3. By-the-Glass Programs
  4. Practicing Service
  5. The Changing Service Landscape
”El servicio del vino consiste en escuchar primero. El trabajo de un sumiller es escuchar al cliente y determinar lo que necesita, no lo que queremos venderle. En segundo lugar, un sumiller tiene que formar parte del servicio todas las noches. Sirve la comida, ayuda a un camarero al tomar un pedido en una mesa y encárgate de una mesa si lo necesita. La última parte del servicio es la empatía: piensa en lo que ha vivido el cliente antes de llegar a nosotros. ¿Ha llegado en plena hora punta? ¿Es su primera cita? Una vez que tengas esta información, desarrolla una forma de acercarte a la mesa y hacer que se sientan bien.”- Bobby Stuckey, MS

La historia de los restaurantes y el oficio de sumiller

People have been dining away from home for millennia. Excavated artifacts from ancient Rome have shown evidence of thermopolia, street taverns that served wine and hot food. One of the earliest examples of a modern restaurant culture emerged in 12th-century China during the Song dynasty, in which dining establishments welcomed business travelers with singing waiters and highly choreographed steps of service. In Japan, the teahouse traditions of the 16th century evolved into the kaiseki, a multicourse tasting menu featuring seasonal and local ingredients.

Around the same time, in 16th-century Europe, a tradition known as the table d’hôte (host’s table) emerged. This fixed-price meal was eaten at a communal table, with one midday seating and a single meal for everyone. It was only later, in 18th-century France, that restaurants began to offer printed menus with multiple options and multiple seatings for guests. The word restaurant comes from the French word restaurer, “to restore oneself,” and these restaurants emerged from bouillon shops

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